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 Welcome Former Aqua Customers

 

​On Dec. 13, 2013 Sarasota County Utilities completed the process of bringing your water and wastewater services into the county utility system.

We have worked hard to ensure that you see no interruption in your service. We have prepared an easy to read list of Frequently Asked Questions and answers below. After reading these if you have additional question please don’t hesitate to call us at 941-861-6790.

Thank you.
Sarasota County Utilities
 

 Former Aqua Utilities Customer FAQs

 
  
What phone number should I call for service, questions or emergencies?
What will my water and sewer rates be after the transition?
When will I be billed?
Will there be a change in my water quality?
How can I pay my monthly bill?
I pay through an online bank or payment service. What do I need to do?
Aqua Utilities automatically pays my monthly bill from my bank account. Will this continue?
I still owe Aqua Utilities money. Who do I pay?
How long does the county give me to pay my bill?
I have a security deposit with Aqua Utilities. What happens to it?
What if I have backflow prevention and cross-connection control questions?
 

 Utilities / Water

 
Sarasota County has approximately 80,000 water connections, 65,000 sewer connections and 3,000 reuse connections. Our water service began in 1975 and includes:
  • Wells along University Parkway (six wells mixed with Manatee County water);
  • Wells on the T. Mabry Carlton Jr. Reserve (including our treatment plant that uses electrodialysis reversal processing); 
  • Venice Gardens well fields (including our treatment plant that uses reverse osmosis processing); and
  • Purchased water from Manatee County and Peace River / Manatee Regional Water Supply Authority.
Sarasota County’s sewer services began in 1988. We have eight wastewater treatment plants.
 

 FAQs

 
  
  
  
  
  
  
  
  
  
  
  
  
  
 

 Pay Utility Bill Online

 

H2O2Go
 
en Espanol (Spanish):
941-861-6734
 
Utilities Customer Service:
941-861-6790
  
Fax:
941-861-0603
 

 Documents

 
  
  
expand Type: :  ‎(1)
expand Type: : en Espanol ‎(4)
expand Type: : Rates, Fees, & Charges ‎(3)
expand Type: : Reclaimed Water ‎(1)
expand Type: : Utility Code ‎(4)
expand Type: : Utility Connections ‎(2)
expand Type: : Utility Services ‎(10)
expand Type: : Water Quality ‎(9)
expand Type: : Water Restrictions ‎(5)

Sarasota County, Florida
941-861-5000
TTY: 7-1-1
or 1-800-955-8771
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