Disconnect Policy

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Bills are due upon receipt and become past due 15 days AFTER the bill date.
  • A late payment fee of 1.5 percent is assessed if payment is not received by the close of business on the 25th day after the bill date.

Disconnection of service may occur if any previous balance is not paid by the due date.

  • Utilities is not responsible for delayed mail delivery of a payment or a bill.

A partial payment is not sufficient to continue service unless satisfactory payment arrangements have been made with Utilities Customer Service in advance.

Visit our online utility account access site H2O2Go. Access your account history, consumption, payment history, or pay your bill online.