Yes. You will need to re-enroll in autopay when we transition to the new customer information system on Nov. 12. Please be aware that a $2.95 transaction fee as part of Sarasota County’s recent adjustment on credit and debit purchases county-wide will apply to customers paying with a debit or credit card.

As a result of the transition to the new self-service portal, there will be some changes to payment processing. Please see below.

No payments will be processed from 4:30 P.M. EST on Thursday, Nov. 6, through Tuesday, Nov. 11.

 This includes:

• No one-time payments via the online payment system.
• No auto drafts (eCheck).
• No autopay payments (credit/debit card).
• No in-person cash payments.
• No mailed payments processed until after Nov. 12.

Please review your bill due date to ensure your payment is processed on time.

Autopay Credit/Debit

• If your autopay is scheduled during this time, it will be processed automatically after the upgrade on Nov. 12.
• No action is required, and no late fees will be charged.

Auto Draft (eCheck)

Beginning Oct. 15, automatic bank drafts (eChecks) will stop and will not resume until Nov.12.

To stay current with your bill before the new system launches, you can pay by:

• Phone: Call 941-861-6790 (941-861-6734 for Spanish), option 1
• Online: Paymentus
• Drop Box (Checks Only): Venice or Sarasota locations (include your account number)
• Mail: Sarasota County Public Utilities, P.O. Box 31320, Tampa, FL 33631-3320 (include account number)
• In Person: 4000 South Tamiami Trail, Room #2070, Venice, Florida 34293 or 
  1001 Sarasota Center Boulevard, Sarasota, Florida 34240

Yes, the new bill format is a more concise that more clearly defines charges, taxes and fees. See below for an example.

Registration allows you to manage your water account online 24/7. Features include:

• Instant bill payment (one-time or scheduled).
• Autopay setup and management for stress-free, on-time payments.
• Track your usage and balance in real time.
• View and download current and past bills.
• See and manage payment plans.
• Request to move or transfer service.
• Update your contact information or billing preferences.
• Securely manage your digital wallet and store payment methods.
• Add and manage users if you share an account.
• Review open charges even without logging in.

It’s an eight-character alphanumeric code found on all the bills you will receive after Nov. 12^th or in your welcome letter if you are a new Sarasota County Public Utilities customer. It is located on the right-hand side above the payment options portion of the bill. See arrow below in sample bill.

1. Go to www.scgov.net/BillPay and click on CREATE A NEW ACCOUNT. On the next screen, in the Login box on the right, click on Sign up now next to Don’t have an account?.
2.  Enter your information into the following fields:
   • First and Last Name, enter a password and click Next.
   • Enter your email address and click Next.
3. Go to your email inbox and copy the 6-digit verification code you received from scgovutility.com and enter it in the Verification Code field and click Next.
4. Enter the Account Number and Activation Code from your current bill (must have been sent after November 12, 2025). You will automatically be set up for paperless statements. To receive paper statements, slide the toggle button next to Enroll in paperless communication to the left.
5. Click Create Account. You will be taken to your portal home page.

Video: How to Login to New Customer Self-Service Portal on or after Nov. 12 - Non-Autopay Customers

This video explains how customers who are not enrolled in Auto Pay can create their new portal account using their new account number and activation code, which appear on their first bill issued after November 12.

Autopay customers will simply need to click “Forgot Password” on the login page to reset your password. You do not need an activation code to login to the customer self-service portal. You only need to reset your password and login. However, please note that you will need to re-enroll in autopay once you have gained access to the new customer self-service portal. You can do so by following the steps in the tutorial at the bottom of this page.

Yes. You can use the same email, but registration is required unless you’re an autopay customer.

Video: How to Log in to New Customer Self-Service Portal on or after Nov. 12 - Autopay Customers

Learn how Auto Pay customers can access the new Self-Service Portal using their existing email address and a new password, so they can continue managing their account and payments seamlessly.

Update your payment information (online banking) with the new account number found on the first bill you receive after Nov. 12^th.

Update your bank information to match the new number after you receive your 1^st bill after Nov. 12^th. This ensures your payments are applied correctly and on time.

Yes. Once logged into the new portal, you can update payment methods, adjust autopay settings or cancel autopay entirely.

All previous Autopay customers will need to re-enroll in Autopay if they wish to continue using this service. See our Video Tutorial on “How to Enroll in Autopay”

All credit and debit card payments will incur a $2.95 transaction effective Nov.12. This includes payments made online, in-office, by phone, and all AutoPay/recurring payments. Note that online payments made via ACH (eCheck) will not incur a transaction fee.

All credit and debit card payments will incur a $2.95 transaction effective Nov.12. This includes payments made online, in-office, by phone, and all AutoPay/recurring payments.

To avoid this fee, you can log into your current autopay account and stop it. You can then select one of the other fee-free methods of payments including:

• Auto drafts (eCheck)
• Checks by mail
• Drop box payments (Checks Only)
• In-person payments at our offices

Yes. The portal includes tools to submit service requests such as Move in Requests, Bill Adjustments, Payment Plans, and more without needing to call or visit an office.

Yes, if eligible, you may request payment installment plans.

You can:

• Call 941-861-6790.