New Water/Sewer Service

If you are new to Sarasota County and have just purchased or leased a home, or you have moved to a new location, you will need to activate water and sewer service.

Please call the Utility Customer Service Office at 941-861-6790.    

To start new service, the following documents are required with this application:

  • If you are the owner of the property, proof of ownership is required to set up new service.
  • If you are renting the property, a copy of the signed lease or email from the owner or property management company will be required to start new service.
    • Attach a copy of the signed lease before submitting the application.  

Security Deposit

A security deposit is required to establish a new account with the department; however, the deposit may be waived subject to an identity check and various other requirements.

  • The deposit is not negotiable or transferable between individuals.
  • Deposits are credited on the account after 24 months of a on time consecutive payments along with accrued interest at a rate approved by the Board of County Commissioners.
  • The Department reserves the right to require a new deposit, increase a deposit amount due to an unsatisfactory payment either by the customer or the location history or require a cash deposit in advance.

Payment Options

  • Pay online at H2O2GO.
  • Pay by credit card via our automated system at 941-861-6790 option 1.
    • We accept Visa, MasterCard, Discover, American Express and Debit Cards.
  • You may walk-in to pay your bill using Credit Card, Check, or Money Order.
  • Or drop your payment in one of our convenient Drop Box locations.
    • To ensure proper credit, please list your Sarasota Public Utilities account number on your payment.

Disconnect Policy

  • Bills are due upon receipt and become past due 15 days AFTER the bill date.
    • After 25 days from the billing date, the bill is past due and late penalties are assessed at 1.5 percent on each outstanding item.
  • Disconnection of service will occur if any previous balance has not been paid by the due date.
  • Partial payments are not sufficient to continue service.

Documents