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 Public Safety Communications

 

The Public Safety Communications Center (PSC) is a joint venture between the Sarasota County Sheriff’s Office and the Public Safety Communications Services section of the Sarasota County Emergency Services Business Center.

  • All PSC personnel are employed and managed by the Sheriff’s Office while the logistical, technical planning and the operating budget are provided by Public Safety Communications Services.
  • The PSC is a 6,700 square foot facility that has been in operation since February 10, 1996.
  • This state-of-the-art communications center is the primary answering point for all 9-1-1 calls for Sarasota County.
  • The PSC provides full communications services for the Sarasota County Fire Department, Nokomis Volunteer Fire Department, city of Venice Fire Department, North Port Fire Department, Englewood Fire Control District, Sarasota City Police Department and the Sarasota County Sheriff’s Office.

The PSC became an accredited facility by the Association of Public Safety Communications Officials (APCO) and Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA) in November 2002. The PSC has also been reaccredited twice under the Sarasota County Sheriff’s Office by the Commision for Florida Law Enforcement Accreditation (CFA), and once under the Sarasota Police Department by the (CFA).

The PSC utilizes a Motorola Astro 800 MHz Smart Net digital trunked radio system, Intergraph Public Safety Computer Aided Dispatch computer (CAD) , and CML computerized telephone system. The PSC maintains a fully functional back-up/training center in the event that the main center must be evacuated. There would be no interruption of service to the public during an evacuation. The PSC has staffing positions for 113 employees, including three positions staffed by employees other than Sheriff’s employees.

 

 Tips for all 9-1-1 callers:

 
  • ​Try to stay calm, dial 9-1-1
  • Give the location of your emergency and your call back number
  • Tell what type of help is needed (police, fire, ambulance)
  • Stay on the line and answer 9-1-1’s questions
  • Don’t hang up until the call is complete
 

 911 Tips for Seniors

 
  • Call 9-1-1 right away in an emergency.
  • Dialing “0” will not always connect you with an operator nearby. It may connect you with an operator many hundreds of miles away. 
  • Always dial 9-1-1 for local police, fire or medical emergency assistance.
  • Call 9-1-1 before calling a family member. 
  • Stay on the line with the 9-1-1 call taker and answer all questions. 
  • Be patient and stay calm. 
  • The call taker and emergency dispatchers may need to ask additional questions while help is on the way.
  • The 9-1-1 system allows the call taker to “know” where you are calling from even if you cannot speak, for instance, if you are experiencing a stroke or if there is an intruder in your home. Just dial 9-1-1 and leave the phone off the hook. Do not hang up.
  • Post your address by your telephone. 
  • Put your house number. Large white numbers against a dark background work best.
  • All calls to 9-1-1 are free, even from pay phones or cell phones.
  • 9-1-1 is a 24 hour a day service. 
  • You should call immediately when an emergency occurs, even if it is in the middle of the night.
  • Keep your medical history taped to the refrigerator in an envelope clearly marked with your doctor’s phone number(s).

Sarasota County, Florida
941-861-5000
TTY: 7-1-1
or 1-800-955-8771
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